Privacy Policy

Welcome to High Times Australia. We respect your privacy and recognise the importance of protecting personal information when you visit our website, contact our team or use our online services.

This Privacy Policy explains how High Times Australia collects, uses, stores, protects and discloses personal information.

Our approach to privacy reflects applicable Australian legislation, including the Privacy Act 1988 and the Australian Privacy Principles (APPs).

The precise legal obligations that apply depend on our business activities and whether the Privacy Act covers our organisation.

By using our website, you acknowledge this Privacy Policy. Where the law requires consent for particular activities, we seek that consent separately.

2. Information We Collect

High Times Australia may collect information that is reasonably necessary for providing website services, responding to enquiries and administering legitimate business activities.

Depending on how you interact with our website, this information may include:

• Full name and contact details.

• Email address and telephone number.

• Billing and delivery addresses.

• Account registration information.

• Order details and transaction history, where applicable.

• Customer service enquiries and correspondence.

• Website preferences and communication choices.

• IP address, browser type and device information.

• Website usage information collected through cookies and similar technologies.

We aim to collect only information that is relevant to our activities.

3. How We Collect Personal Information

High Times Australia may collect personal information through several channels.

These include information you provide when:

• Completing a website contact form.

• Registering an account.

• Submitting an enquiry.

• Making a purchase, where purchasing is available.

• Requesting customer support.

• Subscribing to newsletters.

• Communicating with our team.

We may also collect certain technical information automatically when you browse our website.

Where practicable, we collect personal information directly from you.

We may obtain information from third-party service providers when necessary and permitted by law.

4. How We Use Your Personal Information

High Times Australia uses personal information for legitimate business purposes.

Depending on the services we provide, these purposes may include:

• Responding to customer enquiries.

• Processing and administering lawful orders.

• Providing customer support.

• Maintaining website accounts.

• Communicating about requested services.

• Improving website performance and usability.

• Investigating suspected fraud or security incidents.

• Complying with applicable legal obligations.

• Maintaining accurate business records.

• Managing newsletter subscriptions and marketing preferences.

We do not use personal information for unrelated purposes unless permitted by law or supported by appropriate consent.

5. Sensitive Information and Health-Related Data

Certain information receives additional protection under Australian privacy legislation.

Sensitive information may include health details, medical information and other categories defined by the Privacy Act.

High Times Australia aims to avoid collecting sensitive information unless it is reasonably necessary and lawful.

Where sensitive information is required, appropriate consent or another lawful basis may be necessary.

Customers should avoid submitting unnecessary medical records, prescription details or identity documents through general website contact forms.

If we operate services involving regulated therapeutic products, we assess the additional privacy and legal requirements that apply.

For further information, visit the OAIC guidance on sensitive information.

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to support website functionality and improve the browsing experience.

Cookies are small data files that websites store on a visitor’s device.

Depending on the tools enabled on our website, cookies may support:

• Website navigation and essential functions.

• Account login sessions.

• Shopping basket functionality.

• Security and fraud prevention.

• Website traffic analysis.

• Remembering visitor preferences.

• Advertising measurement, where applicable.

Some cookies are necessary for particular website features.

Visitors can manage or restrict cookies through their browser settings. Disabling certain cookies may affect website functionality.

Where required, we provide additional information and choices concerning non-essential tracking technologies.

7. Payment Information and Transaction Security

Where High Times Australia processes online transactions, we use payment arrangements appropriate to the services offered.

Payment processing may involve authorised third-party payment service providers.

Depending on the payment method, these providers may collect information necessary to process transactions and prevent fraud.

We aim to minimise access to sensitive financial information and implement reasonable safeguards.

Customers should review the privacy terms of their chosen payment provider for details about how payment information is processed.

We do not claim that internet transactions are completely risk-free.

8. Sharing Personal Information with Third Parties

High Times Australia may disclose personal information to third parties when reasonably necessary and permitted by law.

Depending on our actual business operations, these parties may include:

• Website hosting providers.

• Payment processors.

• Delivery and logistics companies.

• Customer service platforms.

• Website security providers.

• Technology maintenance contractors.

• Analytics and communication providers.

• Professional advisers.

• Government agencies or regulators where disclosure is required or authorised by law.

We aim to limit disclosures to information necessary for the relevant purpose.

Where appropriate, we require service providers to maintain suitable privacy and security safeguards.

We do not sell customer personal information as part of our stated privacy practices.

9. Overseas Disclosure of Personal Information

Some website technology providers, hosting services or customer support platforms may operate outside Australia.

This can involve access to, storage of or disclosure of personal information in overseas jurisdictions.

Overseas disclosure details: [Before publishing, identify whether personal information is likely to be disclosed overseas and specify the relevant countries where practicable.]

Where Australian Privacy Principle 8 applies, we take reasonable steps to address the requirements governing overseas disclosures, unless a relevant exception applies.

For further information, visit the OAIC Australian Privacy Principles guidance.

10. Data Storage and Information Security

High Times Australia recognises the importance of protecting personal information against misuse, interference, loss and unauthorised access.

We aim to maintain appropriate administrative, technical and organisational security measures.

Depending on the systems used, these measures may include:

• Secure website connections.

• Restricted access to customer records.

• Account authentication procedures.

• Software updates and maintenance.

• Website monitoring and security controls.

• Appropriate management of service providers.

• Backup and recovery arrangements.

No website or electronic storage system can guarantee absolute security.

We encourage visitors to protect their account credentials and avoid sharing passwords.

11. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for legitimate business purposes or applicable legal requirements.

Retention periods may depend on the type of information, transaction history, contractual obligations and relevant recordkeeping laws.

When information is no longer required, we take reasonable steps to destroy or de-identify it where required by law.

Certain financial, transactional or compliance records may need to remain available for legally prescribed periods.

12. Marketing Communications and Email Preferences

High Times Australia may provide newsletters, educational updates or other communications where legally permitted.

We respect individual marketing preferences and applicable electronic marketing requirements.

Where consent is required, we seek it before sending promotional communications.

Recipients can withdraw consent or unsubscribe through an available unsubscribe mechanism or by contacting us.

Australian electronic marketing activities must comply with applicable legislation, including the Spam Act 2003.

We also recognise that advertising restrictions apply to certain regulated products.

13. Privacy of Children and Young People

High Times Australia recognises the importance of protecting the personal information of children and young people.

Our website does not intentionally seek unnecessary personal information from children.

Where age restrictions apply to particular content, products or services, we aim to implement suitable safeguards.

Parents and guardians who believe a child has provided personal information inappropriately may contact our privacy representative.

We review such requests and take appropriate action in accordance with applicable law.

14. Accessing and Correcting Your Personal Information

Individuals may request access to personal information that High Times Australia holds about them.

They may also request correction of information that is inaccurate, incomplete, irrelevant, misleading or outdated.

Requests should be directed to our privacy contact using the details provided below.

We may need to verify identity before providing access to personal information.

We assess requests under applicable Australian privacy requirements and explain any lawful grounds for refusing access or correction.

For additional guidance, visit the OAIC information about accessing personal information.

15. Privacy Complaints and Dispute Resolution

If you believe High Times Australia has mishandled your personal information, please contact our privacy representative.

Provide a description of your concern and relevant supporting information.

We aim to acknowledge complaints, investigate the circumstances and provide a response within a reasonable period.

Where appropriate, we may request further information before completing our investigation.

If you remain dissatisfied, you may be entitled to complain to the Office of the Australian Information Commissioner.

Office of the Australian Information Commissioner (OAIC)

Website: https://www.oaic.gov.au

Privacy complaints: How to make a privacy complaint

16. Third-Party Websites and External Links

Our website may contain links to external websites, educational resources, regulatory authorities and third-party services.

These websites operate independently and may follow different privacy practices.

High Times Australia does not control how unrelated third parties collect, process or store personal information.

We encourage visitors to review the privacy policies of external websites before submitting personal information.

17. Automated Processing and Website Analytics

High Times Australia may use automated technology to support website operation, customer service, security or analytics.

Such tools may process technical information, website interaction data or information provided through online forms.

Where automated processing significantly affects an individual’s rights or interests, additional transparency obligations may apply.

We aim to disclose relevant automated decision-making practices where required by Australian privacy law.

Automated decision-making details: [Confirm whether any automated systems make significant decisions using personal information, and describe them if applicable.]

18. Changes to Our Privacy Policy

High Times Australia may update this Privacy Policy to reflect changes in legal requirements, business operations, technology or information-handling practices.

We publish the updated policy on this page and revise the last-updated date when changes occur.

Where necessary, we provide additional notices or obtain consent for material changes in how personal information is handled.

We encourage visitors to review this page periodically.

19. Contact High Times Australia

For questions about this Privacy Policy, personal information, access requests, correction requests or privacy complaints, please contact:

High Times Australia – Respecting Your Privacy, Protecting Your Information and Supporting Responsible Online Practices.